Privacy Policy

Introduction

At SULM8 ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number, address)
• Payment information (credit card details, billing address)
• Account credentials (username, password)
• Shoe size and fit preferences
• Custom design specifications and preferences
• Order history and purchase details
• Communication preferences

Technical Information

We automatically collect certain technical information:

• IP address and browser information
• Device type and operating system
• Website usage data and analytics
• Cookies and tracking technologies
• Referral sources and page views

How We Use Your Information

We use your information for the following purposes:

• Process and fulfill your orders
• Create and manage your account
• Provide customer service and support
• Customize your shopping experience
• Send order updates and shipping notifications
• Process payments and prevent fraud
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations

How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our business:

• Payment processors (Shopify Payments, PayPal, Stripe)
• Shipping carriers (FedEx, UPS, DHL)
• Email marketing services
• Website analytics providers
• Customer service platforms

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

Data Security

We implement appropriate security measures to protect your personal information:

• SSL encryption for data transmission
• Secure payment processing
• Regular security assessments
• Access controls and authentication
• Data backup and recovery procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Keep you logged in to your account
• Analyze website traffic and performance
• Provide personalized content and ads
• Improve our services

You can control cookies through your browser settings, but this may affect website functionality.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Update: Correct or update your information
• Delete: Request deletion of your personal information
• Portability: Request your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restrict: Limit how we use your information

To exercise these rights, please contact us at support@sulm8.co.za.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our products and services

When we no longer need your information, we will securely delete or anonymize it.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: