Shipping & Returns
Everything you need to know about getting your custom SULM8 shoes delivered and our return policy.
Shipping Information
Custom Orders
Production Time: 14 days
Shipping Time: 3-7 business days
Total Time: 17-21 days from order
⏰ Personalised orders take exactly 14 days to be ready for pickup or delivery
Ready-to-Ship Items
Processing Time: 1-2 business days
Shipping Time: 3-7 business days
Total Time: 4-9 business days
Shipping Options
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping (SA) | 3-5 business days | Free on orders over R2500 |
| Express Shipping (SA) | 1-2 business days | R150 |
| Same Day (Jhb/CPT) | Same day | R250 |
| International Shipping | 7-14 business days | Calculated at checkout |
Important Shipping Notes
- • All custom orders are made-to-order and cannot be expedited beyond standard production time
- • International orders may be subject to customs duties and taxes
- • We ship nationwide in South Africa and to selected international destinations
- • Order tracking information will be provided via WhatsApp and email once shipped
- • Customization adds R250 to the order total
Returns & Exchanges
Ready-to-Ship Items
Return Window: 30 days from delivery
Condition: Items must be unworn, in original packaging, with all tags attached
Process: Free returns with prepaid shipping label
Refund: Full refund to original payment method within 5-7 business days
Custom Orders
Return Policy: Custom orders are final sale due to personalization
Defects: We will remake or refund defective items at no charge
Sizing Issues: One-time size exchange within 14 days (customer pays shipping)
Quality Guarantee: We stand behind our craftsmanship 100%